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Chapman joins staff at JSB

By Toni Milbourne - For the Chronicle | Mar 26, 2021


SHEPHERDSTOWN — Jefferson Security Bank has announced the addition of Mike Chapman to their staff, serving as vice president of operations and innovation.

The position was recently created and filled by Chapman in February, according to Director of Marketing and Community Relations Sara Watson.

In the role, Chapman will be responsible for driving innovation to achieve and sustain operational excellence related to digital banking, the customer experience and internal processes. Digital banking has moved to the forefront in the industry especially through the past year.

“I was pleased to be offered a position with Jefferson Security Bank,” Chapman said in an interview this week. “It is a perfect fit.

“My charge here is to drive digital innovation and process improvement to give our customers a better experience,” Chapman said. “I am happy to disclose that the JSB team has been hard at work and will begin rolling out some of those improvements in the coming months.”

In addition to the previously mentioned responsibilities, Chapman will also work to encourage and implement these changes into the bank’s culture, by executing plans consistent with strategic initiative and priorities.

“I am thrilled to welcome Mike to our team,” said JSB President and CEO Cindy Kitner. “His extensive experience has proven to be an asset to our bank, and his ability to think across many areas brings a significant perspective.”

Prior to joining JSB, Chapman served as director of information systems and technology at Royal Vendors, Inc., a company who at their peak had 1,600 employees, four manufacturing facilities and four international offices.

Chapman brings to his new position expertise in a diverse range of technologies and operations, as well as proven leadership, management and team-building skills. He has designed, built and managed technology infrastructures and led the development and implementation of affiliated workflows, processes and procedures, according to a JSB press release.

Chapman’s family has resided in Jefferson County for multiple generations, and he is a committed member of the community. He has been active in a variety of volunteer organizations, including the Jefferson County Deputy Sheriff Reserve, where he served as a sergeant and a member of the executive board. He has also served on the Jefferson County Development Authority, the Jefferson County Planning Commission and the Jefferson County Farm Bureau. Chapman held officer positions in each of these organizations. He also completed the Jefferson County Chamber of Commerce Leadership Jefferson class.

“I have always been involved in the community,” Chapman said. “I now work for an organization that is truly community focused.”