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Understanding the dynamics in the board room

By Donna Joy - Blind Spots | Nov 15, 2024

Understanding the diverse personalities and roles that each board member brings to the table is crucial for fostering a collaborative and productive environment. Among board members, four distinct types often emerge: truth tellers, bridge builders, policy wonks and front people. While each type brings unique strengths to the table, their differing focuses can sometimes lead to friction. Members may share the same role or carry multiple roles. Although boards may seem to function smoothly when every member takes on the role of the front person, this perception is misleading. Boards are more effective when each type of member is valued.

Truth tellers are the custodians of honesty and transparency. They value integrity and are unafraid to speak their minds, even if it means confronting uncomfortable truths. Their role is vital in ensuring accountability and addressing problems before they escalate. Truth tellers ask tough questions and challenge the status quo, which can sometimes create tension with other board members. While their candor is essential, it can be perceived as confrontational or critical, by those who prioritize harmony or image.

Bridge builders excel in fostering relationships and building consensus. They are collaborative, empathetic and skilled at mediating conflicts. Bridge builders are the glue that holds the board together, striving to create a cohesive and inclusive environment. Their focus on teamwork and diplomacy is invaluable for ensuring that all voices are heard. However, they may avoid conflict or compromise excessively to maintain harmony.

Policy wonks are detail-oriented analysts who delve into the minutiae of policies and regulations. Their expertise and thoroughness ensure that decisions are well-informed and grounded in data. Policy wonks are invaluable in drafting, reviewing and understanding policy implications. However, their insistence on thorough review and extensive data can be perceived as tedious or overly complex, creating friction with those who prefer a simpler public message.

Front people are charismatic communicators who thrive in the spotlight. They are articulate, engaging and effective in public speaking. They may prioritize image over substance or neglect behind-the-scenes work. Truth tellers’ focus on transparency can lead to the public exposure of issues that front people would prefer to handle privately. Meanwhile, policy wonks’ detailed discussions can slow down initiatives that front people want to present quickly to the public.

While these potential frictions exist, it is essential to recognize that each type brings valuable strengths to the board. Effective boards balance these dynamics by encouraging open communication and leveraging the strengths of each member. Truth tellers’ commitment to honesty fosters ethical and accountable decision-making. Bridge builders’ focus on consensus creates a more inclusive and collaborative environment. Policy wonks’ attention to detail ensures well-informed and sound policies, while front people’s charisma and communication skills enhance public engagement.

Understanding the four types of board members, their potential frictions and valuing their unique contributions is crucial for fostering a productive and effective board. Embracing this diversity of strengths can lead to more balanced, innovative and successful governance.

Donna Joy, of Shepherdstown, is in her second term on the Jefferson County Board of Education. Her comments are personal, and do not represent the Jefferson County Board of Education as a whole. She can be reached at DonnaJoyBOE@gmail.com.